The volunteer team－led by Wu Liangliang, a security guard who has gained online fame for his fluent self-taught En
glish－has also been part of the site’s efforts to provide a more personal management style, in addition to the city go
vernment’s introduction of various measures, including a mobile app, to help tourists.
Larry Goodrich, from Seattle, who has been traveling with his wife
in the Yangtze River Delta for three weeks, lauded the volunteers’ contributions.
Having worked in the computer industry since “the era of brick-si
zed cellphones”, the 65-year-old said that while technology has provided unimaginable con
venience, traveling is about being a part of the destination and interacting with local residents.
“The human connection is always better,” said Goodrich.